Sr. Project Coordinator
Concentrix Ho Chi Minh City Metropolitan Area
Concentrix Ho Chi Minh City Metropolitan Area
5 days ago
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Loc Nguyen
Recruiter (BO) | Looking for QA, Operations (Customer Services) Team Leader.
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics, and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e- commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Let find out the detail bellow:
Location: QTSC9, Quang Trung Software City, District 12
• Be the communication point between the client and internal stakeholders for any matters related to operation including hiring, onboarding, resigning, proposing resource planning in case of resignation, IT…
• Provide all admin support (training material preparation, to operation to ensure no interruption in operation.
• Build the contest scheme (by cooperating with Data Analyst and OM for performance insight),
organize the monthly, quarterly contest ceremony.
• Work with client to align on the contest budget (sponsor by client), suggest the rewards items, rewards purchase, collect all reward invoices for payment proof as client policy.
• Provide the phasing budget spent vs PO approved and released on weekly basis. Alert the client for any risk of underspent or overspent budget on weekly basis and recommend actions to avoid underspent or overspent budget.
• Other tasks to support operation if required
General and Specific skills:
- At least 3 years experience in Project Coordinator position in the MNC company
- Knowledge and experience in telesales project, call center is a plus
-Have data logic mindset, strongly in using Ms Excel**
- Have the sense to detect and recognize non-compliance behavior.
- Skilled in analyzing the data to provide problems and solutions.
- Ability to communicate and inspire employees.
-Must be decisive, responsibility, thoughtful.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management, Strategy/Planning, and Project Management -
Industries
IT Services and IT Consulting
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